TERMS

© Copyright Remote Keys. 2020. All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed under the International copyright laws. All the text, graphics, design, content, and other works are the copyrighted works of Remote Keys.

TERMS AND CONDITIONS OF USE

Welcome to the corporate website of Remote Keys (www.remotekeys.co.uk). Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Remote Keys may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Remote Keys website, both now and in the future. Remote Keys may at anytime revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.

RESTRICTIONS

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Remote Keys' products. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.

OWNERSHIP OF INFORMATION AND MATERIALS

The information and any materials (including white papers, press releases, data sheets, product descriptions, and FAQs) available on or from this website are the copyrighted works of Remote Keys, and any unauthorized use of that information or materials may violate copyright, trademark and other laws.
Any rights not expressly granted herein are reserved.

TRADEMARK INFORMATION

Remote Keys' trademarks may be used only with written permission from Remote Keys. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Remote Keys or any third party.

LINKS TO OTHER WEBSITES

As a convenience and to make the Remote Keys website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Remote Keys makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Remote Keys website is not an indication that Remote Keys endorses the third party or its site, or has any affiliation with or between Remote Keys and the third party hosting site.

FEEDBACK

All comments, feedback, information or materials submitted to Remote Keys through or in association with this website shall be considered non-confidential and Remote Keys' property. By submitting such comments, information, feedback, or materials to Remote Keys, you agree to a no-charge assignment to Remote Keys of worldwide rights to use, copy, modify, display and distribute the submissions. Remote Keys may use such comments, information or materials in any way it chooses in an unrestricted basis.

DISCLAIMER

The Remote Keys Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Remote Keys has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Remote Keys may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Remote Keys makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Remote Keys. Neither Remote Keys, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Remote Keys' website. Remote Keys reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND Remote Keys DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL Remote Keys BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.

TERMINATION OF USE

Remote Keys may, in its sole discretion, terminate or suspend your access to all or part of the Remote Keys website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.

GOVERNING LAW - JURISDICTION AND VENUE

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom exclusive of its choice of law principles. The UK courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.

GENERAL PROVISIONS

If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Remote Keys concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Remote Keys' Terms and Conditions, please email: [email protected]. To review Remote Keys' Privacy Policy, click here.

SHIPPING

If you are in the UK, shipping is always free.  If you are OUTSIDE of the UK, then we will contact you with a shipping fee and send you a payment link. When shipping items to us from overseas (outside of the UK), it is essential that you clearly state that the item is for REPAIR, in order that we are not presented with a bill to receive the item. No items will be accepted where Remote Keys is required to pay in order to receive it.

SITE IMAGES & COPY

Unless you have specific written consent, you may NOT use our images or the copy form our website in any form.  Our images are protected by watermark. Any reproduction of images or copy from our site without express written consent will result in access to our site being removed and where appropropriate, legal action will be pursued.

UNPAID ITEMS

Any items which are not paid for within a reasonable timescale, and after we have logged at least three attempts to collect payment, will be discarded. We do not store clients' items which have not been paid for. Your use of our service through Remote Keys, Sussex Locksmith, Car Key Company, Car Key Tech or TMPro means you accept our terms and conditions. Once items have been discarded, the client has NO recourse to make any claim against any of the above trading companies. Once items have been discarded, we will not enter into any further communication with any party regarding items which have been discarded. Your use of our services accepts these conditions.

REFUNDS

Hardware: We ship hardware within the UK using Royal Mail 1st Class signed for, to the address you provide during checkout. You are responsible for ensuring that the address is correct and that someone can receive the item.  We block book Royal Mail collections the DAY BEFORE the actual shipping date.  Therefore, Royal Mail tracking may show the actual day they process the delivery, but in fact the item has been shipped one business day prior.  Once an item has been shipped, any request for refund requires that an item must be returned to us in a separate tracked shipping arrangement, and not merely by 'refusing' a delivery.  This is because we canot gaurantee to receive the item back, and we will only refund on receipt of an undamaged / unused item bearing the exact same serial number.  It is your responsibility to return any item to us when requesting a refund.  Your use of our service means that you agree with this condition of sale.

 

Code Requests:  Our system requires payment in advance for key codes and immobiliser codes.  If the codes for your vehicle are not available, then we will refund you immediately. No question.

We are NOT able to refund in the following circumstances:

 

  1. The customer found their keys and the codes are no longer required. This is because they are ordered IMMEDIATELY on checkout, and once we order them, we have to pay. So do you!
  2. The codes provided are incorrect.  We ONLY provide codes which were accurate at the time the vehicle was manufactured. We are not responsbile for lock or ECU/BSI/Immo changes after the vehicle was originally supplied
  3. In cases where only 1 of 2 codes was provided (package codes). This is because the cost of 1 of the codes is the same as the cost of both of them. IE - if you only ordered a key code for that vehicle, the price would be the same
  4. You may have found it cheaper elsewhere.
  5. The code did not arrive as quickly as you would have liked. We are in the hands of our reliable suppliers, and most codes require some manual element of logging into systems during certain hours. We will always send codes to you as quickly as we can.
  6. You ordered a code for a vehicle that clearly stipulates 'UK Vehicles ONLY' - but the VIN number you supplied was for a Non-UK vehicle.  As a rule, if the VIN doesn't match a VRM response - then it may be considered a Non-UK vehicle.
  7. You provided the wrong VIN details.

Additionally:

TMPro - Once software has been purchased, and the update file has been supplied, we are unable to refund for any reason.  Once a TMPro module has been activated, we have no way of deactivating it or removing it. Therefore we ask that you check very carefully before making your purchase. If you purchase a TMPro box with software, this sale will be FINAL once the software has been installed on box.